TERMS & CONDITIONS
CUSTOMER CARE
At Yarn Willow, we want every purchase to feel as comfortable as your favorite ball of yarn. Our small team carefully packs and ships each order, and we're happy to help with anything from sizing questions to project inspiration. If something about your order isn't right, reach out and we'll do our best to make it right.
You can reach our Customer Care team by email at yarnwillowbusiness@gmail.com or through the contact form on our Contact page. We typically respond within 1-2 business days. For details on shipping times and returns, please visit our Shipping & Returns page.
WHOLESALE INQUIRIES
Interested in carrying Yarn Willow products in your shop or studio? We welcome wholesale partnerships with retailers who share our love for thoughtfully made crafting tools and a calmer approach to crafting.
To request wholesale pricing, please email us at yarnwillowbusiness@gmail.com with your business name, website (if you have one), and the products you're interested in carrying. We'll follow up with more information.
PRIVACY & SAFETY
Your privacy matters to us. We collect only the information needed to process your order and improve your shopping experience, such as your name, shipping address, email, and payment details. We do not sell your personal information to third parties.
Payments are processed securely through our payment providers, who handle your card details according to industry security standards. We keep order information only as long as needed to fulfill your order and meet our legal obligations. Questions about how your data is used can be sent to yarnwillowbusiness@gmail.com.
PAYMENT METHODS
- Credit / Debit Cards
- PAYPAL
- Offline Payments